We are confident enough in our courses to put this in writing.
Attend a session, and if it is not right for you, tell us within five days and we return the
full amount. You do not have to explain why, and nobody has to approve it.
The full picture
Four situations, and what happens in each.
You change your mind, more than five days before the course
Full refund. No reason needed — cancel from your account and the money goes back.
You change your mind in the last five days
Half the price back. By then the seat is held for you and your materials are
prepared, and that is what the other half covers.
Something happened and you could not attend
Full refund. Illness, or anything genuinely outside your control. Ask within
five days of the course date. We look at these one at a time rather than applying a rule to them.
You attended, and it was not right for you
Full refund, within five days of attending. No cause to give, no approval to
wait for. If a course did not do what we said it would, you should not be paying for it.
How to ask
Sign in and open My Courses, then use Request Refund beside
the course. Refunds go back to the card or account you paid with. If you used a discount code, we
return what you actually paid.
Why we offer it
Our courses are single sessions, taught live, and you cannot judge one from a description. The
guarantee exists so that the risk of finding out sits with us rather than with you.
This page describes our guarantee in plain language.
Article 8 of our Terms and Conditions is the binding version, and nothing here
limits any right you have under Ontario or Canadian consumer protection law.
